Privacy Policy

Last updated: 08/04/2026

1. Introduction

On Cloud Roofing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our roofing services or visit our website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly: name and contact details, property address, roofing requirements, photographs of your property, and payment information (processed securely by our payment providers).

2.2 Automatically Collected Information

When you visit our website we may collect: IP address and device information, browser type and version, pages visited and time spent, referring website information, and cookies and similar technologies.

3. How We Use Your Information

We use the information to: provide and maintain our roofing services; communicate about your project; process payments; improve our services and website; send updates and marketing (with your consent); comply with legal obligations; and protect against fraud and abuse.

4. Information Sharing and Disclosure

We do not sell or trade your personal information. We may share with: service providers (payment, hosting, email); when required by law; in connection with a business transfer; or with your explicit consent. Third-party providers are contractually obligated to protect your information.

5. Data Security

We implement appropriate security measures including encryption, secure payment processing, and limited access. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to remember preferences, analyse traffic, and improve functionality. You can control cookie settings through your browser; disabling cookies may affect site functionality.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve our services. When no longer needed, we securely delete or anonymise it.

8. Your Rights

You have rights to: access, correction, deletion, data portability, objection, and withdrawal of consent for marketing. Contact us to exercise these rights.

9. Third-Party Services

Our site may link to or integrate with third-party services (payment processors, hosting, email, analytics, social media). We are not responsible for their privacy practices; we encourage you to review their policies.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your information may be transferred and processed in other countries. We ensure appropriate safeguards in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last updated" date.

13. Contact Us

Questions about this Privacy Policy or our data practices: On Cloud Roofing — Email: oncloudroofingcompany@gmail.com — Coventry, United Kingdom.